Shipping and Return Policy
How do I return or exchange an order?
How do I contact Ski Country Sports?
Do you charge sales tax on your orders?
How is my order being shipped?
When am I going to be billed for my order?
How do I order a gift?
Are all items available for purchase online?
What do I do if I have a problem with my product?
How do I change or cancel my order?
Sizing information?
Corporate/ Group Sales
How do I return or exchange an order?
Any item purchased from SkiCountrySports.com can be returned or exchanged within 30 days of purchase, even if you bought it on sale. You may either ship them back to the address below, or return them at a Ski Country Sports Store Location. Items must be in new condition with the original tags attached. Ski Country Sports does not charge restocking fees, nor do we force customers to take store credit. We will happily refund your method of payment.
Just ship the item back to the address below, and be sure to include a copy of your receipt. The customer is responsible for return shipping charges and assumes the risk of loss, so we recommend using a reputable carrier and opting for a tracking number.
The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. You’ll receive a full refund for items returned in new, and unused condition. Refunds and credits are issued as soon as your return is received by our Returns Department. Call our Customer Services Department if you’d prefer to make an exchange without setting up a new order.
SkiCountrySports.com Returns Department
3149 Tynecastle Hwy
Banner Elk, NC 28604
It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.
How do I contact Ski Country Sports?
Can’t find the answer to your question in the Help Center? Here are a few easy ways to contact Ski Country Sports.
By Phone: Toll free – 1-800-528-3874 or international customers can call 828-898-9786.
E-mail: You can contact us via email info@skicountrysports.com. If your request is time sensitive, please call us instead of e-mailing.
Do you charge Sale Tax on your orders?
Sales tax is determined by shipping address. Check below to see if your state requires sales tax:
North Carolina: If you live in North Carolina, you will be charged sales tax if you are shopping in our Retail Stores or Shipping an order to a North Carolina address.
Colorado: We are not required to collect Colorado sales taxes on your purchase from this website. However, as of January 1, 2014 we are required to notify you, as a Colorado purchaser, that your purchase from this website is not exempt from Colorado sales or use tax and may require you to file a sales or use tax return and pay the appropriate sales or use tax directly to the State of Colorado. The application of sales or use tax to your purchase may depend upon the type of product that you purchased and your status as a taxpayer. By law we are required to provide an end of year report of Colorado purchases to you and the Colorado Department of Revenue. Please consult a tax professional or the Colorado Department of Revenue (www.taxcolorado.com) if you have questions.
Oklahoma: We are not required to collect Oklahoma sales tax on your purchase from this website. However, as of October 1, 2010 we are required to notify you, as an Oklahoma purchaser, your purchase from this website is subject to Oklahoma use tax unless it is specifically exempt from taxation. The tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return. [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, http://www.tax.ok.gov.
South Dakota: We are not required to collect South Dakota sales taxes on your purchase from this website. However, as of July 1, 2011 we are required to notify you, as a South Dakota purchaser, that your purchase from this website may require you to file a sales or use tax return and pay the appropriate sales or use tax directly to the State of South Dakota. The application of sales or use tax to your purchase may depend upon the type of product that you purchased and your status as a taxpayer. Please consult a tax professional or the South Dakota Department of Revenue if you have questions.
Vermont: We are not required to collect Vermont sales taxes on your purchase from this website. However, as of July 1, 2011 we are required to notify you, as a Vermont purchaser, that your purchase from this website may require you to file a sales or use tax return and pay the appropriate sales or use tax directly to the State of Vermont. The application of sales or use tax to your purchase may depend upon the type of product that you purchased and your status as a taxpayer. Please consult a tax professional or the Vermont Department of Revenue if you have questions.
How is my order being shipped?
Ski Country Sports ships most orders within 24 business hours of being placed, but some do take longer to process. All orders are shipped via UPS with the exception of APO addresses. Because of this we are unable to ship to PO Boxes.
For orders over $149 shipping within the lower 48 States or to an APO address, we offer FREE shipping. Free shipping is not available on freight or bulky items such as (but not limited to) bikes, bike wheels, kayaks, etc.
All Freight items including kayaks ship to business addresses and residential addresses in the lower 48 states. Freight shipping is NOT available to Alaska or Hawaii.
*AK and HI shipping options are limited to 2nd Day Air and Next Day Air.
Please include 24 business hours for order processing when calculating your ship time.
UPS Ground (3-5 business days) + 1 day processing
UPS 3-day (3 business days) + 1 day processing
UPS 2nd Day (2 business days) + 1 day processing
UPS Next Day (Next business day) + 1 day processing
*Note that ALL deliveries are only made Monday through Friday.
When am I going to be billed for my order?
Your credit or debit card is not charged until your order is shipped. When you place an order, the amount of your purchase is authorized by your credit card company, creating a temporary hold on funds. This hold will reduce the available balance on your account, although you will not actually be charged until your order is shipped. If you receive an error message when placing your order and then re-submit it, you may create multiple authorizations on your card. We will only bill you once for your order and any extra authorizations will be released.
How do I order a gift?
If you are sending a gift, make sure to put the recipient’s address in “Shipping Information” as you begin the checkout process. The purchasing party’s billing address goes in “Billing Information.” If you prefer that the receipt included with the product not show prices, please click this option.
Are all products available for purchase online?
Due to dealer agreements, we are unable to sell all the brands or products represented on our website directly through the internet. We invite you to visit any of our stores or contact our customer service department to inquire about a special order.
What do I do if I have a problem with my product?
If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.
Warranty Department: (800) 528-3874
How do I change or cancel my order?
If you are still shopping and have not hit the "Submit Your Order" button, you can remove items from your cart and make any changes necessary.
Once you’ve hit the "Submit Your Order" button, your order has gone through. Give us a call right away at (800) 528-3874 to make any changes.
Sizing information?
Sizes vary between brands, often making it a challenge to determine what size will fit you best. To help you make the right choice, we provide Sizing Charts for almost all of our products. You can find this chart on the left-hand side of your screen in the “Add to Cart” box. It is important to know your measurements and compare them accurately with the provided Sizing Charts. If a product does not have a Sizing Chart and you are confused about which size to order, give us a call at (800) 528-3874.
Group/ Corporate Sales
Thank you for your interest in SkiCountrySports.com Group Sales. We have been in business for over 30 years selling high-quality outdoor gear. We specialize in Government, Corporate, and Group volume orders. Our staff of experts can help you fill your gear needs whether they are basic or very specific. We even have custom logo applications available on most of the products we carry.